Complaints Procedure

The Practice has a complaints procedure which is administered by our Practice Manager.

We hope you do not have any cause to complain but if you do, please get in touch initially with Mrs. Emmott.

If you do not wish to raise your concerns/complaints directly with us, then please contact:-

NHS England PO Box 16738 Redditch B97 9PT Tel:- (0300) 3112233 (Mon to Fri – 8am – 6pm, excluding English Bank Holidays)

E-mail:- [email protected]

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Harambee Surgery’s vision statement is:-

“We will offer all our patients high quality care and support in times of need and treat our patients and colleagues as we would expect to be treated.”