Missed Appointments

Please be considerate of other patients and staff if you are unable to make your appointment as we have a high number of patients requesting appointments with clinicians who could have potentially been provided with a sooner appointment.

If you cannot make an appointment, feel that you are running late for a pre-booked appointment or do not need the appointment anymore, please ring 01282 868482. Alternatively, you can cancel your appointment on-line (prior registration is required to be able to do this).

Cancelling your appointment in plenty of time, will ensure we have more appointments available for other patients.

February 2023 –  54 PATIENTS failed to attend for their appointments. This equates to 490 minutes of nurses appointments not attended, 18 face to face GP appointments, pre-booked & on the day urgent telephone appointments were not answered. 2 FCP appointment & 4 minor operation appointments were also not attended.

January 2023 –  56 PATIENTS failed to attend for their appointments. This equates to 520 minutes of nurses appointments not attended, 24 face to face GP appointments, pre-booked & on the day urgent telephone appointments were not answered. 1 FCP appointment was also not attended.

December 2022 –  65 PATIENTS failed to attend for their appointments. This equates to 550 minutes of nurses appointments not attended, 21 face to face GP appointments, pre-booked & on the day urgent telephone appointments were not answered.

November 2022 –  48 PATIENTS failed to attend for their appointments. This equates to 825 minutes of nurses appointments not attended, 3 face to face GP appointments were not attended and 19 pre-booked & on the day urgent telephone appointments were not answered.

October 2022 –  37 PATIENTS failed to attend for their appointments. This equates to 410 minutes of nurses appointments not attended, 12 face to face GP appointments were not attended and 21 pre-booked + on the day urgent telephone appointments were not answered.

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Harambee Surgery’s vision statement is:-

“We will offer all our patients high quality care and support in times of need and treat our patients and colleagues as we would expect to be treated.”